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Returns Policy

kitchenfittingsdirect.com is committed to bringing you the best quality products at great prices. We only sell high quality products sourced from reputable dependable manufacturers. We stand over the products that we sell and in the unlikely event that a product is faulty, we will replace or refund immediately. For all defective or damaged on arrival, please contact us via email to show defect or damage.All return requests must be made within 10 days of arrival to your location.


We also understand that once in a while you may want to return an order. To ensure we can make this as easy as possible, please ensure you hold onto your receipt and any packaging with the item you bought. All refunds will normally to be made to the same method of payment as your purchase. All return requests must be made, via email / phone within 10 days of arrival to your location.


In order to process a return, please follow the following instructions:

 

Please contact us by email (sales@kitchenfittingsdirect.com), or by using the contact form and provide us with the following information:

- Description of product(s) to be returned
- Reason for return (ie faulty product, damaged product, incorrectly supplied or incorrectly ordered)
- Date of original purchase and invoice number 

All emails relating to returns, should be sent by the same email address, with which you made the original order.

 

We will respond within 1 working day.


Conditions for return


If the order has been incorrectly supplied or defective, we will arrange for a carrier to collect the goods which must be returned in their original packaging. You must ensure that products are in exact condition that you received and within their original packaging (opened acceptable) to be eligible for refund. All instruction manuals and spare fittings must be within the packaging. The order number must be clearly visible on the outside of the packaging. Non-defective products being returned must be unused, in their original packaging and in a condition fit for resale. The goods should be accompanied by the original invoice. We advise you always inspect goods upon arrival otherwise we consider you liable for any damage.


- You must  return the goods within 20 days of arrival.


All returns must be sent with written agreed consent via email.

After return address has been given via email,the goods need to be returned immediately. Any return sent without any communication/agreement will be sent immediately back to sender regardless of condition and without communication. Any goods received in more than a month after return address given will be sent back to sender regardless of condition.

Once we receive the goods, we will verify that they conform to the conditions stated in 2 above:

- If the goods to be returned are faulty, damaged or have been incorrectly supplied by kitchenfittingsdirect.com, we will offer you the choice of sending you replacement goods at no charge, or giving you a full refund. 

- If the goods are not faulty and have not been incorrectly supplied, we will give a refund less the cost of collecting the goods provided you made the request within the stated timescale. Normally return charges are the same as the relevant delivery charge that applies for deliveries to your area. If you availed of free shipping due to order value, you will be charged the requisite amount for returning. 

If goods are not faulty and have been correctly supplied, you may only return provided it is within 21 days of original purchase.

We will process all refunds within 48 hours of having received the goods. All refunds will be made via the same method of payment as your purchase.

 

Special order non-stock items returns policy

  • We order in specialist items that we have sourced for you on the premise of an entered contract in which you have consented to purchase via email.
  • Therefore further to previous point, if special order items are non-defective and correctly supplied as specified on order and spec email that you confirmed, we will not offer a return/refund as per regular stock items

 

Please note: 

  • Customers should not return items without prior agreement and without a valid return reason. 
  • Goods returned without prior agreement documented via email will not be processed for refund. 
  • The responsibility of returning goods in the expected condition to kitchenfittingsdirect.com lies with the customer.

  • All email correspondents must be from the same email address, as was used during purchase. 

 

Additional Reading: 

https://www.gov.uk/accepting-returns-and-giving-refunds